Page 302

Official source

Low Income Home Energy Assistance Program Division 10 Service 415 Program 415 Chapters 05 - 65 North Dakota Department of Health and Human Services

If Community Action Agencies (CAAs) do not have money for furnace replacements, take the following steps:

1. Household fills out emergency assistance application if they are presently on the fuel assistance program. If the household is not on fuel assistance, you will need to get a regular application and an emergency application. 2. Determine eligibility for regular LIHEAP and for emergency assistance. Remember that for emergency assistance you only look at the income for the current month. 3. If the household is eligible for emergency assistance and is requesting assistance with furnace replacement then you need to: a. Ask the household to contact two vendors to bid on the cost of the furnace and putting the furnace in. Vendors, if possible, should be close to the house that needs a furnace. The costs are lower when vendors are in the same community. You can ask the household if they have any ideas for vendors. b. Provide household temporary shelter if needed. c. Send a copy of the two bids to the state LIHEAP Administrator or Policy Analyst and a bid will be selected. d. Let vendor know that he was the one selected and work closely with him to insure that the furnace is put in quickly. e. Make payment (after the bill is received with detail on it) once the vendor has completed the furnace replacement, the furnace is working well and the household is satisfied. Use payment codes 13 and I to pay the vendor.

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Page 302

Official source

Low Income Home Energy Assistance Program Division 10 Service 415 Program 415 Chapters 05 - 65 North Dakota Department of Health and Human Services

If Community Action Agencies (CAAs) do not have money for furnace replacements, take the following steps:

1. Household fills out emergency assistance application if they are presently on the fuel assistance program. If the household is not on fuel assistance, you will need to get a regular application and an emergency application. 2. Determine eligibility for regular LIHEAP and for emergency assistance. Remember that for emergency assistance you only look at the income for the current month. 3. If the household is eligible for emergency assistance and is requesting assistance with furnace replacement then you need to: a. Ask the household to contact two vendors to bid on the cost of the furnace and putting the furnace in. Vendors, if possible, should be close to the house that needs a furnace. The costs are lower when vendors are in the same community. You can ask the household if they have any ideas for vendors. b. Provide household temporary shelter if needed. c. Send a copy of the two bids to the state LIHEAP Administrator or Policy Analyst and a bid will be selected. d. Let vendor know that he was the one selected and work closely with him to insure that the furnace is put in quickly. e. Make payment (after the bill is received with detail on it) once the vendor has completed the furnace replacement, the furnace is working well and the household is satisfied. Use payment codes 13 and I to pay the vendor.