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Low Income Home Energy Assistance Program Division 10 Service 415 Program 415 Chapters 05 - 65 North Dakota Department of Health and Human Services

Human Service Zone Responsibilities 415-05-11-10 (Added 10/1/20 ML #3588) View Archives

Local human service zone offices, formerly called county social service offices, are responsible for effective case management that includes: • Eligibility determination • Issuance • Keeping records necessary to determine if the program is administered in compliance with policy and federal law (See 415-05-35, Case Recording and 415-05-35-05, Case Narrative Contents) • Maintaining detailed program case files that include complete applications, worksheets, case action forms, and such correspondence, receipts and other forms or documents necessary to support and explain eligibility, authorization periods, and benefit decisions • Outreach and program informational activities • Submitting accurate and timely financial and program reports • Meeting other responsibilities as outlined in this manual and Administrative Procedures for Economic Assistance and Health Care Coverage Programs • Employing sufficient staff to determine eligibility and issue benefits accurately to eligible households within prescribed timeframes. (See 415-05-55, Staffing Needs) • Establishing easy access for applicants or recipients to provide information and report change • Determining that fuel suppliers and recipients follow instructions, agreements, and program regulations • Maintaining records of all reviews, violations, negotiations, and corrective action plans.