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Low Income Home Energy Assistance Program Division 10 Service 415 Program 415 Chapters 05 - 65 North Dakota Department of Health and Human Services

1. Establish Emergency Assistance eligibility with the Emergency Assistance application, SFN 62. 2. Enter Emergency Assistance Application on to emergency screen of the LIHEAP system. 3. Emergency LS % Recalculation...Enter the new, reduced income into the Household Data Change screen to prompt the computer to recalculate the LIHEAP Share Percentage. 4. Pay Emergency Assistance if necessary to get the household current with the supplier. 5. Send a Change Notice of Action to assure the designated vendor begins billing LIHEAP again. 6. Retain the Emergency Assistance application to document the reason for a LIHEAP Share Percentage.

Short Term Crisis...These are households who do not expect their financial shortfall to continue. 1. Establish Emergency Assistance eligibility with the Emergency Assistance application, Form 62. 2. Enter Emergency Assistance Application on to emergency screen of the LIHEAP system. 3. Pay only those bills needed to resolve the current crisis, and send corresponding Emergency Notices of Action.

Deny...These households do not meet the requirements for Emergency Assistance eligibility. Send Emergency Notice of Action for a denial.