Page 28

Low Income Home Energy Assistance Program Division 10 Service 415 Program 415 Chapters 05 - 65 North Dakota Department of Health and Human Services

and System Support (PaSS) provides training for zone eligibility workers on new policy and revisions. In addition, they work one- on-one with eligibility workers as needed.

Statistical Reports - local agency utilization of LIHEAP is monitored monthly through statistical reports that are generated for review of caseload and expenditures by county. These reports are shared within DHS and each county agency for their review and information. If there are any discrepancies identified, they are reviewed by the LIHEAP Administrator.

Returned LIHEAP Checks – returned checks are investigated to obtain current address and to determine if eligibility is ongoing.

On-site or Virtual Visits – County visits, as determined, to conduct training or monitoring program administration

Fiscal Monitoring

An abstract is created each week of payments authorized by the eligibility worker in the LIHEAP eligibility system along with payments requested by fuel vendors. The abstract is reviewed by DHS policy staff and Fiscal Administration and authorized payments are reconciled with system reports before payments are released and paid through the PeopleSoft payment system.

In addition, Fiscal Administration provides monthly spenddown tables on the utilization of program funds to the Economic Assistance Director.

Program Monitoring

For weatherization and emergency furnace services, monitoring is flagged in the Department’s electronic contract system on a specified schedule throughout the life of the contract.