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Low Income Home Energy Assistance Program Division 10 Service 415 Program 415 Chapters 05 - 65 North Dakota Department of Health and Human Services
Pending Cases 415-45-01 (Revised 10/00 ML #2629) View Archives
New cases which cannot be acted upon immediately at receipt must be added to the computer record using Option A, ("Adding Household Data"). The worker may enter as much information as is available at the time, but must include at a minimum, the social security number, worker ID, county number, applicant name, address, city, state, zip, and the date of application (the date the signed application is received in the county office). When the information is complete and action can be taken on the application, new information can be added to the computer case file in the same manner as information is "changed" (Option B, "Changing Household Data") on existing case files.
In order to prevent accidental payments to cases which are still "pending," the payment system rejects any bills if the status code is "pending". However, since workers may want to be adding information to the computer case file as it is obtained, but still need to maintain "pending" status to verify some pertinent data, the computer will allow the worker to have all data elements completed on Option B, including payment data, and still maintain the "pending" status code. If a benefit is entered while the status code is still "pending," a warning message will appear at the top of the screen. This warning is NOT an 'error' message. The computer will allow you to have a "pending" status on the case if you have filled in the benefit field. The warning is there to alert workers who may have completed the case but have just forgotten to change the status code from "pending" to "approved".
Applications which have been entered as "pending" will appear on Option P by fiscal year and worker ID until action has been taken. The list of "pending" cases will also alert the worker to the date on which the case must be completed (45 days). If desired, the worker may specify a partial list of "pending" cases by entering a "due date". The cases listed will be only those with "due dates" on or preceding the date specified.