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Low Income Home Energy Assistance Program Division 10 Service 415 Program 415 Chapters 05 - 65 North Dakota Department of Health and Human Services

State Responsibilities 415-05-11-05 (Revised 10/1/22 ML #3679) View Archives

Policy and Procedure Development

As part of its responsibility, the state also develops and maintains policy and procedures regarding appeals and fair hearings, waste, fraud, and abuse, overpayment recovery, and civil rights complaints as well as grievance procedures.

Maintenance of Verification Interface

The North Dakota Department of Human Services (DHS) has built a web- based verification system called NDVerify that streamlines the search of different interfaces/sources to obtain verification electronically. NDVerify allows eligibility workers to search multiple interfaces/sources for household members included in a LIHEAP case at the same time. NDVerify also stores the search based on the date completed for historical purposes.

System interfaces are used to verify information needed to determine eligibility. Acceptable interfaces are addressed in the Administrative Procedures Manual. Refer to section 448-01-50 of the Administrative Procedures Manual.

In addition to these interfaces/sources, eligibility workers also have access to additional verifications received through other program interfaces such as the Income and Eligibility Verification System (IEVS), Social Security Administration and Public Assistance Reporting Information System (PARIS).

Quality Assurance Coordinator