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Low Income Home Energy Assistance Program Division 10 Service 415 Program 415 Chapters 05 - 65 North Dakota Department of Health and Human Services

Table of Contents

Low Income Heating Energy Assistance Program 415

General Provisions 415-05 Authority Reference 415-05-01 Definitions 415-05-05 Purpose of the Program 415-05-10 Administrative Organization and Responsibilities 415-05-11 State Responsibilities 415-05-11-05 Human Service Zone Responsibilities 415-05-11-10 Worker Responsibilities 415-05-11-15 Differences From Other Financial Assistance Programs 415-05-12 Confidentiality 415-05-15 Right to Appeal and Fair Hearing 415-05-20 Right to Review Manual Policies 415-05-25 Right to Non-Discrimination 415-05-30 Case Recording 415-05-35 Case Narrative Contents 415-05-35-05 Notification of Eligibility and Benefits 415-05-40 Informational Brochures 415-05-45 LIHEAP Payments Disregarded as Income 415-05-50 Staffing Needs 415-05-55 Records Retention 415-05-60 Authority (Records Retention) 415-05-60-05 Records Retention Policy 415-05-60-10

Outreach and Coordination 415-10 Outreach 415-10-05 General Outreach - Public Information 415-10-05-05 Outreach Services to Individuals 415-10-05-10