Known Information to Agency 400-28-125-15

(Revised 10/1/20 ML #3574)

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Known information to the agency is information that the eligibility worker receives from other programs or outside sources instead of from the caretaker .

Note: An IEVS (Income Eligibility Verification System) hit is not considered known information. The verifications submitted resulting from the IEVS match is deemed known information.

Known information can be information reported by the caretaker verbally, in writing, or listed on forms for other programs.

Actions required to be taken following the receipt of ‘known information’ may include:

Requesting additional information from the household

Updating information in the case file

Updating information in the system

Closing CCAP if CCAP must be closed

Document in system case narrative the actions taken

The eligibility worker must document the date they became aware of the ‘known information’ in the system case narrative.

When known information is discovered, the eligibility worker must determine if a change in eligibility is required based on the policy that applies to that information.

Known information is acted upon for the month in which the information is discovered and is acted upon for the month following the month in which the information is discovered. Known information does not need to be acted upon for any future month beyond the month following the month of discovery.

If the known information results in a change in eligibility for a past month(s):

If the change results in an overpayment, overpayments are established for the month(s) affected.

If the change results in an underpayment, underpayments are not established for the month(s) affected.

If the known information results in no changes in eligibility per policy, the case file must be documented to reflect the change reported and the reason no action was taken.