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North Carolina 55 To ensure effective communication and meaningful access to programs and services, individuals with disabilities or limited English proficient (LEP) will be notified of the availability of services at no cost. Such services may include but are not limited to: sign language interpretation and foreign language interpretation services. Documents notifying applicants and program participants of adverse actions will be communicated in plain language and provided in the applicant’s primary language or provided with information on how to have the documents interpreted free of charge. All members included in the Work First application must be US citizens or qualified or otherwise eligible immigrants. If an applicant or recipient requires an interpreter, the county departments of social services/agencies must provide such services for the applicant or recipient. Generally, this service is provided during the initial contact with the applicant as well as during ongoing contacts. All rules of confidentiality must be applied regarding citizenship/immigrant status. It is a breach of confidentiality to discuss an individual’s citizenship/immigrant status with employers, landlords, etc.