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39 North Carolina

To better connect people with resources such as housing, and other basic needs, NCCARE360 coordinates the care network to electronically connect those with identified needs to community resources and allows for a feedback loop on the outcome of the connection. The Department recognized that people face a fragmented system of health and human services that can be hard to navigate. Providers often operate in siloes, are disconnected and have no meaningful way of coordinating services for local residents. NCCARE360 is a collaborative solution to this problem by providing a coordinated, community-oriented, person-centered approach to delivering care in North Carolina through a robust statewide resource directory that includes a call center with dedicated navigators, a data team verifying resources and text and chat capabilities. Other features include:

• A robust statewide resource directory powered by NC 211 which includes a call center with dedicated navigators, a data team verifying resources, and text and chat capabilities. • A community repository powered by Expound to integrate multiple resource directories across the state and allow data sharing. • A shared technology platform powered by Unite Us that enables health and human services providers to send and receive electronic referrals, seamlessly communicate in real-time, securely share client information, and track outcomes. • A community engagement team powered by Unite Us working with community- based organizations, social service agencies, health systems, independent providers, community members and more to create a statewide coordinated care network.

VOTER REGISTRATION

The purpose of the National Voter Registration Act (NVRA) is to make more opportunities available for people to vote. The NVRA requires that individuals who are U.S. citizens and at least 16 years of age be offered the opportunity to register to vote or update a voter registration record at application, recertification or when reporting a change to their address.

The local county departments of social services/agencies must ensure voter registration forms are available to individuals during their visits. The voter registration questions are in the Work First Application Workbook (DSS-8228), Intelligent Evidence Gathering (IEG) and the one-page application in North Carolina’s Families Accessing Services through Technology (NC FAST).

These individuals must be given a voter registration application form during their visit or mailed a form if the contact was by telephone or email. If the individual asks for assistance in completing the voter registration form, the case manager or another designated agency staff must help. Staff are required to provide the same level of assistance in completion of voter registration forms as offered in the completion of other agency/program forms. The agency must coordinate with their local Board of Elections office to ensure the agency maintains sufficient North Carolina voter registration materials to comply with the NVRA.