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FOOD AND NUTRITION SERVICES CERTIFICATION CLAIMS Agency Error (AE) Claims

14 Section 810 Change #3 2017 September 20, 2017

4. Terminated claims may be reactivated if a new collection method or a specific event (such as winning the lottery) increases the likelihood of collecting the claim. To reactivate a terminated claim in EPICS, access the Claim Detail screen and key the Referral ID and press the F11 key. The claim will show “CO” - Collection status.

5. EPICS automatically reactivates a claim when an intercept from the Treasury Offset Program (TOP), NC Department of Revenue (DOR), NC Education Lottery (NCEL), or a recoupment is posted.

810.07 OVERCOLLECTION OF CLAIMS

A. Overcollections appear in EPICS in the overcollection column:

1. On the Payment History by Referral Screen;

2. On the Payment History by Individual Screen; and

3. On the Payment Screen.

B. When a claim is overcollected by:

1. Recoupment – refund overcollections to the household in restored benefits. Use DSS-8593 to restore benefits.

2. Cash Payments – Refund the overcollection in cash.

3. Tax Intercept – The State Controller’s Office issues the refund.

4. Expunged benefits – Do not restore any benefits.

810.08 DELETION AND CLOSURE OF CLAIM

A. Fax a written request for deletion to the State Office/Attn: Program Integrity to 919- 3341265 on local agency letterhead when:

1. A claim is found to be invalid in an ADH or State Level Hearing, or

2. A claim is found to be invalid by the courts, or

3. A claim is entered in EPICS in error.

4. Due to system audit requirements, the following cannot be deleted, but may be adjusted and closed.

a. A claim with payment history. b. A claim with a disqualification. c. A claim with a debtor certified for TOP.