Page 1

FOOD AND NUTRITION SERVICES CERTIFICATION GENERAL PROCEDURES & REQUIREMENTS FNS 170 NOTICES

1 Section 170 Change #21-2021 November 15, 2021 FNS 170 NOTICES Change #21-2021 November 15, 2021

170.01 REQUIREMENT TO PROVIDE NOTICE

A. Food and Nutrition Services (FNS) units must receive notification when changes are made to the FNS case that effects their eligibility or benefit amount. There are two types of notifications: 1. Timely Notices are required when any action will negatively (decrease or terminate) impact the FNS unit’s eligibility or benefit amount. 2. Adequate Notices are required when any action positively (increases) impacts or makes no change to the FNS unit’s eligibility or benefit amount. B. FNS caseworkers must review all notices to ensure the information and evidences have been entered into the North Carolina Families Accessing Services through Technology (NC FAST) eligibility system. C. The FNS caseworker is required to issue all notices through the NC FAST automated system, whenever possible. Manual notices may only be used in the following circumstances: 1. The correct notice cannot be generated in NC FAST due to a system error or failure; or 2. The caseworker is instructed by NC FAST to issue a manual notice; or 3. The caseworker is instructed by state policy to issue a manual notice. Note: The caseworker must upload a copy of the manual notice into NC FAST and document the reason for issuing a manual notice in the appropriate NC FAST notes. D. The FNS caseworker must ensure addresses are correct in NC FAST and that all notices are mailed to the last known address of the FNS household.

170.02 TRANSMITTING INFORMATION BETWEEN PUBLIC ASSISTANCE PROGRAMS A. Use the DSS-8194, Income Maintenance Transmittal Form, encrypted email, secure county communication system, or NC FAST communications to transmit information