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FOOD AND NUTRITION SERVICES CERTIFICATION GENERAL PROCEDURES AND REQUIREMENTS FNS 165 INACTIVE ELECTRONIC BENEFIT TRANSFER (EBT) ACCOUNTS REPORT

1 Section 165 Change #06-2022 September 24, 2022 FNS 165 Inactive Electronic Benefit Transfer (EBT) Accounts Report Change #06-2022 September 24, 2022

165.00 INACTIVE ELECTRONIC BENEFIT TRANSFER (EBT) ACCOUNTS REPORT eFunds transmits information to the State on all EBT accounts that have not been accessed for 30, 60, or 90 days. This information is accessible through XPTR (Exporter) stores an online version of production reports. The Aged Authorization Detail Report is updated daily and only lists accounts that meet the 30, 60 or 90-day inactivity criteria for that day. The report is not cumulative; therefore, the report must be viewed daily.

165.01 ACTIVE FOOD AND NUTRITION SERVICES CASES (FNS) Take the following actions when an active FNS case appears on the Aged Authorization Detail Report. A. Attempt to contact the FNS unit either verbally (through telephone contact) or through written request (See B. below) to determine the reason the FNS unit is not using the available FNS benefits. B. Send the FNS unit a DSS-8650, Information Needed to Determine Eligibility, to the most recent address shown in the case file when the FNS unit is unable to be contacted by telephone. Request that the FNS unit contact the agency within 10 calendar days regarding their EBT account. 1. Do not take action on the case if the DSS-8650 is returned to the agency because the household has moved to an unknown address. 2. If the DSS-8650 is returned with a new forwarding address that is within North Carolina, send a DSS-8650 to the new address. Request that the FNS unit contact the agency within 10 calendar days to determine if this is the correct address. Also request that the FNS unit contact the agency regarding their EBT account. 3. Do not take action on the case if the FNS unit fails to contact the agency. A case cannot be terminated for failure to use EBT benefits. C. Upon contact with the FNS unit, take the following actions. 1. Notify the FNS unit of the available benefits in their EBT account. 2. Determine the reason the FNS unit has not used the available benefits. a. Assist the FNS unit with additional training regarding the EBT System or refer the FNS unit to customer service at 888-622-7328.