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FOOD AND NUTRITION SERVICES MANUAL GENERAL PROCEDURES & REQUIREMENTS FNS 140 PERSONNEL REQUIREMENTS

5 Change 1-2021 May 1, 2021 D. Training must be provided to volunteers and to the staff of other organizations and agencies that the State or county uses for providing program information. The training will be in sufficient detail and frequency to ensure the information provided is accurate. E. State hearing officials and quality control reviewers are provided with sufficient training prior to initially assuming their duties. This training includes a detailed comprehensive study of the regulations and State hearing or performance reporting procedures, as appropriate. Formal training is also provided periodically to hearing officials and reviewers. The need for training is established by policy changes and program deficiencies indicated by the performance reporting system. F. The Food and Nutrition Service (FNS) of the United States Department of Agriculture reviews and approves State training procedures. County training is subject to county review conducted under the State Performance Reporting System. FNS reviews the effectiveness of State and county training based on information obtained from the performance reporting system and other sources.

140.06 DIVISION OF RESPONSIBILITIES A. System functions are divided into three categories: 1. Inquiry only: appropriate for any county agency employee who has the need to know FNS case data. Such persons can include support staff who answer questions about certification status and benefit availability as well as caseworkers, supervisors, and other administrators. 2. Transaction Keying Authority: access is appropriate only to those agency employees who authorize benefits. Since direct worker entry, caseworkers became responsible for all tasks necessary to establish and authorize FNS benefits. 3. Transaction Authorization: may be given to caseworkers and supervisors to key requests for supplements, restored benefits, and replacement benefits in addition to keying new cases. B. Electronic Benefit Transfer (EBT) Admin Terminal Inquiry and Update Functions 1. Admin Terminal Inquiry is appropriate for any county agency employee who has the need to know FNS, Work First, or Special Assistance EBT data. Such persons may include support staff who answer questions about card issuance and benefit availability, as well as caseworkers, supervisors, and other administrators. 2. Admin Terminal Update Functions include Card Maintenance Screen, Benefit Maintenance Screen, Client Maintenance Screen, and Adjustment/Repayment Screen. To ensure separation of duties, Admin Terminal Update Functions cannot be given to Individuals that have Transaction Keying Authority or Transaction Authorization as described in 140.06 2 & 3.