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FOOD AND NUTRITION SERVICES MANUAL GENERAL PROCEDURES & REQUIREMENTS FNS 140 PERSONNEL REQUIREMENTS

3 Change 1-2021 May 1, 2021 c. In counties with a certification office that provides bilingual service as required in 140.04 B. 2. The county must provide both certification materials in the appropriate language and bilingual staff or interpreters as follows. a. In each individual certification office that provides service to an area containing approximately 100 single-language minority low-income households. b. When there is a total of less than 100 low-income households if a majority of those households are of a single-language minority. c. "Certification materials" include the application form, change report form, and appropriate notices sent to households. 3. In counties with a seasonal influx of non-English speaking households, the county department must provide bilingual materials and staff or interpreters if, during the seasonal influx, the number of single-language minority households which move into the county meets or exceeds the requirements in 140.04 A. and 140.04 B. 4. The county department must ensure that certification offices subject to the requirements in 140.04 A. or 140.04 B. provide sufficient bilingual staff or interpreters for the timely processing of non-English speaking applicants. 5. The county department develops estimates of the number of low-income single- language minority households, both participating and not participating in the program, for the county and each certification office by using census data (including the Census Bureau's Current Population Estimates and Projections, Series P25, No.627) and knowledge of the county and areas serviced by the certification offices. a. Local Bureau of Census offices, Community Services Administration offices, Community Action Agencies, planning agencies, migrant service organizations, and school officials may be important sources of information in determining the need for bilingual services. b. If these information sources do not provide sufficient information to determine if there is a need for bilingual staff or interpreters, each certification office will, for a six-month period, record the total number of single-language minority households that visit the office to make inquiries about the program, file a new application, or be recertified. c. Those certification offices that are contacted by a total of over 100 single- language minority households in the six-month period will be required to provide bilingual staff or interpreters. d. County departments also combine the figures collected in each certification office to determine the need for bilingual outreach materials in the county.

140.05 TRAINING REQUIREMENTS