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SNAP 1508-2 CASE MANAGEMENT Program Compliance Bureau Quality Control Reviews

Supersedes: SNAP 1508-2 (08/01/2022)

Reference: 7 CFR 275.12(g); 7 CFR 273.2(d); 7 CFR 273.8(h)

Overview: Quality Control (QC) reviews are conducted using a statistical sampling of cases. The reviews provide: 1. A systematic method of measuring the accuracy/validity of the SNAP caseload. 2. A basis for determining error rates. 3. Information to base corrective action plans at all levels of administration; and, 4. A basis for establishing the State Agency's liability for excessive error rates.

SHARED GOALS:

The SNAP and Quality Control Units share the common goal of improving the payment accuracy of SNAP cases by: 1. Making every reasonable effort that each case selected for review is eligible and receiving the correct allotment; and, 2. Maintaining the integrity of Quality Control (QC) rules and regulations.

HOUSEHOLD MISSES REQUIRED QC INTERVIEW:

To help understand this process, it is being split into two sections: 1) Failure to Cooperate, and 2) Refusal to Cooperate.

When the household misses their scheduled interview to complete their QC review, the Quality Control Reviewer (QCR) will contact the FOM requesting assistance in generating a General Notice to the household through CHIMES allowing ten (10) days to contact QC. The notice must be sent to the household within 3 business days of OPA’s receipt from QC. Please follow the detailed Business Process located in the PAUG when generating a General Notice for Request to Contact.

FAILURE TO COOPERATE: A household is determined by QC to be a Failure to Cooperate in the following instances: