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SNAP 1507-1 CASE MANAGEMENT Case Notes

Supersedes: FS 1507-1 (09/19/2022) Reference: 7 CFR 273.12 and 273.2(f) Overview: Documentation in case notes, within the eligibility system, support actions taken, and decisions made concerning eligibility/benefit determination and status of the case. Documentation must be in sufficient detail for a reviewer to determine the reasonableness and accuracy of the actions taken. DEFINITION: A clear, concise, complete, objective journal entry of significant facts, which justify actions taken, and support eligibility decisions made by an eligibility staff member, and actions taken. LEGAL RECORD: Case notes are a legal record of the Department's actions. They are used as evidence in various settings including DPHHS Fair Hearings, Administrative Disqualification Hearings, and Program Integrity fraud prosecution. Case notes serve the following purposes: 1. Chronicle a series of events. 2. Summarize non-financial and financial eligibility requirements. 3. Outline actions in cases of noncompliance. 4. List types and results of referrals. 5. Monitor compliance with eligibility and EP or SNAP Employment and Training (SNAP E&T) requirements. 6. Record SNAP ABAWD time-limits. Case notes are extremely important to document services/referrals provided to households and the outcomes. CASE NOTE ACCESSIBILITY: Upon request, case records, including case notes, are available to the filing unit and/or, if a release is provided, to their authorized representative. Case notes may also be viewed by other individuals involved in the eligibility determination such as Policy Specialists, Program Compliance Auditors, Regional Quality Assurance Reviewers, etc.

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Official source

SNAP 1507-1 CASE MANAGEMENT Case Notes

Supersedes: FS 1507-1 (09/19/2022) Reference: 7 CFR 273.12 and 273.2(f) Overview: Documentation in case notes, within the eligibility system, support actions taken, and decisions made concerning eligibility/benefit determination and status of the case. Documentation must be in sufficient detail for a reviewer to determine the reasonableness and accuracy of the actions taken. DEFINITION: A clear, concise, complete, objective journal entry of significant facts, which justify actions taken, and support eligibility decisions made by an eligibility staff member, and actions taken. LEGAL RECORD: Case notes are a legal record of the Department's actions. They are used as evidence in various settings including DPHHS Fair Hearings, Administrative Disqualification Hearings, and Program Integrity fraud prosecution. Case notes serve the following purposes: 1. Chronicle a series of events. 2. Summarize non-financial and financial eligibility requirements. 3. Outline actions in cases of noncompliance. 4. List types and results of referrals. 5. Monitor compliance with eligibility and EP or SNAP Employment and Training (SNAP E&T) requirements. 6. Record SNAP ABAWD time-limits. Case notes are extremely important to document services/referrals provided to households and the outcomes. CASE NOTE ACCESSIBILITY: Upon request, case records, including case notes, are available to the filing unit and/or, if a release is provided, to their authorized representative. Case notes may also be viewed by other individuals involved in the eligibility determination such as Policy Specialists, Program Compliance Auditors, Regional Quality Assurance Reviewers, etc.