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SNAP 1506-2 CASE MANAGEMENT Administrative Review

Supersedes: FS 1506-2 (05/01/2021) Reference: 7 CFR 273.15; ARM 37.5.304; .307; .313; .316; .318; .322; .325; .328; .331; .334; .337; .503; .505 Overview: An Administrative Review is a meeting between the Department’s representative and the claimant and/or their representative, to resolving a dispute on the Department's action, to possibly avoid an unnecessary hearing or reduce confusion at the hearing. An Administrative Review will: 1. Identify the issues related to the adverse action; and, 2. If possible, resolve questions and issues relating to the adverse action to the claimant's satisfaction. REVIEW TIME FRAME: An Administrative Review must be held, completed, and a report submitted to the Hearing Officer within 15 calendar days from the date the Hearing Office sends the Review Request to the authority unless an expedited review is requested. The Department will assure that within 60 days of receipt of an administrative hearing request, the hearing is conducted, a decision is reached and the household and local OPA are notified of the decision. The Department may also offer administrative reviews to households adversely affected by an agency action. The Department will advise households that use of an administrative review is optional and that it will in no way delay or replace the administrative hearing process. The Administrative Review is held by telephone. When there is not a working phone number on file, the claimant is given the option of appearing at the OPA of claimant’s county of residence or calling the Department designee. EXPEDITED REVIEWS: When a client is adversely affected, an Administrative Review to review the denial of expedited SNAP benefits must be held within two working days from the denial date, or later, at the household's request. All ARs are done by phone unless the client does not have a working phone number.