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the date the loss initially occurred, the loss is calculated for each month after the initial month until either: 1. The first month the error is corrected. 2. The first month the household is found ineligible; or, 3. The first month the household reapplied. Occasionally the household composition changes from the time the error occurred and the time the restoration is issued, (e.g., household splits into two different SNAP cases). When this occurs, the under- issuance is calculated using the facts of the household situation and composition at the time the underpayment occurred. Benefits are restored to the SNAP household containing the majority of the original household members at the time the error occurred. NOTE: If the household with the majority of members cannot be identified, located, or determined, benefits are restored to the household containing the Primary Information person at the time the error occurred. This would also occur when the number of original household members is unchanged. If an Intentional Program Violation (IPV) is reversed, the household is entitled to lost benefits during the months the individual was disqualified, not to exceed 12 months before the date of OPA notification. The amount restored is determined by comparing the benefit the household received with the benefit the household would have received had the disqualified member been eligible for each month the individual was disqualified, not to exceed 12-month limit. HHS QAD CLAIMS must be emailed to delete the claim and put the claim in “no recovery” status. The eligibility staff member restores the benefits and must email HHS QAD CLAIMS when the benefits are restored. Household participation in an administrative disqualification hearing in which the household contests the OPA's assertion of IPV is considered notification that the household is requesting restored benefits. CORRECTIONS ACCORDING TO REPORTING REQUIREMENTS: For both household and agency caused errors, the first month of overpayment/underpayment is determined according to the household’s reporting requirements. If an under-issuance occurs and the household is a change reporter, the correction is made using the actual circumstance that caused the under-issuance. If an under-issuance occurs and the household is a simplified reporter, the amount of the under- issuance is based on the corrected circumstances that should have been used at certification, simplified report period, recertification, or when a change was reported/discovered that required action. DISPUTED BENEFITS: If the household does not agree with the amount or any other action taken by the eligibility staff member to pay lost benefits, the household may request a fair hearing within 90 days of the date they are notified they are entitled to the benefits. When a fair hearing is requested before or during the period the lost benefits are being issued, the household continues to receive the under issued benefit amount pending the hearing decision. If the fair hearing decision is favorable to the household, the eligibility staff member will restore benefits in accordance with that decision.