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SNAP 1504-2 CASE MANAGEMENT Under-Issuance Supersedes: FS 1504-2 (06/01/2017) Reference: 7 CFR 273.17; 7 CFR 273.18(b)(2) Overview: When it is determined that a household received fewer benefits than they were entitled to, the eligibility staff member must take necessary actions to correct the under-issuance. Under-issuances are corrected by either restoring or supplementing benefits. RESTORATION is an additional benefit issued for a past month. SUPPLEMENT is an additional benefit issued for the current month. BENEFITS NOT SUPPLEMENTED OR RESTORED: Households that fail to report changes timely are not entitled to restored or supplemented benefits. When a household fails to report a change resulting in an under-issuance, the only required actions are to correct the ongoing case, document case notes and send appropriate notices. If Program Compliance establishes a household-caused under-issuance error, the eligibility staff member does not adjust the review month, but instead updates the case for all months after the review months and documents the Program Compliance review findings in case notes. NOTE: Due to differing requirements, it cannot be assumed the amount of under-issuance determined by Program Compliance is the amount for restoration. Therefore, eligibility staff must run their own budget to determine the correct restoration amount. CAUSE OF RESTORATION: Benefits are restored for an under-issuance if the cause of the under-issuance meets one of the following: 1. The loss was caused by the agency (including agency-caused error). 2. An administrative disqualification for intentional program violation is reversed; or, 3. The federal regulations specifically state that a household is entitled to a restoration for lost benefits.