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EXCEPTION: If the household is entitled to expedited services, the application must be approved for the first month and the second month is pended for the information/verification. When the application date is on or after the 16th (SNAP 105-1), the third month is pended for the information/verification. EXCEPTION: If the household is unable to obtain the information/verification due to no fault of their own, the new application can be approved, and benefits are not pended for the information/verification. The eligibility staff member must case note why the information could not be obtained. PROGRAM COMPLIANCE INVESTIGATOR: A request for contact cannot be issued as an attempt to require an individual to meet with, or supply information to a fraud investigator. Threatening to terminate the individual/household for failure to respond to a request for contact, when the response involves communicating with a fraud investigator, circumvents the right to remain silent. An individual does not face closure if the accused fails to attend an Administrative Disqualification Hearing (ADH), nor is the individual determined guilty of the IPV for failure to appear at the ADH unless the State can successfully argue its case before the hearing official. An individual cannot be closed for failure to cooperate in a fraud investigation. ESTABLISHING CLAIM TIMELY: For agency-caused and inadvertent household caused errors, a claim must be established for any over issuance not to exceed 12 months retroactively from the month of discovery. For Intentional Program Violation (IPV) errors, a claim must be established back to the month the IPV act occurred. Amounts that occurred more than six years prior to the eligibility staff member becoming aware of the overpayment are not included. The eligibility staff member must establish a claim and send both a demand notice and over issuance history notice by the end of the quarter following the quarter that the overpayment is first identified. A quarter is identified as January - March, April - June, July – September, and October - December. Therefore, an error discovered in February must have a claim established by the end of June. These dates also apply to over issuances that have been identified by a finalized Program Compliance review. EXCEPTION: Case corrections for Quality Assurance reviews, Management Evaluation reviews, and National Directory of New Hire cases must be completed based on each review’s correction procedures. NOTE: All claims must be established even if they are not established timely. A Supervisor must review all overpayment claims for accuracy and timeliness of the claim. The overpayment claim must be approved by the supervisor and this approval must be documented in a case note.