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1. An eligibility staff member’s action or failure to act on known information. 2. An eligibility staff member incorrectly applying policy. 3. An eligibility staff member’s action which results in an incorrect CE/ECE determination, and the claim can be calculated based on a change in net income and/or household size; or, 4. The Social Security Administration (SSA) failed to take an action that resulted in the household incorrectly being determined categorically eligible. Agency-caused errors include but are not limited to: 1. The eligibility staff member failed to act timely (within 10 days) on a reported change. 2. A computation error was made or policy was applied incorrectly. 3. A change in the SNAP allotment was not made after changing the TANF cash grant. NOTE: If the eligibility staff member could have known information at application, recertification, the six-month reporting period or when adding a household member via a query but does not query or does not correctly query the other computer systems, it is considered an agency caused error. An error is considered a household-caused error when the household failed to report, provide information, or provided incorrect information. The eligibility staff member must determine if the household inadvertently or intentionally caused the error. Errors caused because of one of the following are considered inadvertent household-caused errors: 1. A misunderstanding or unintended error on the part of the household. 2. A misunderstanding or unintended error on the part of a CE/ECE eligible household provided the claim can be calculated based on a change in net income and/or household size. Inadvertent household-caused errors include, but are not limited to, those claims in which the household: 1. Unintentionally failed to provide correct or complete information. 2. Unintentionally failed to report changes in household circumstances; or, 3. Received continued benefits pending the outcome of a Fair Hearing and the decision determined the household was ineligible or received an over issuance. Intentional household-caused errors include, but are not limited to, those claims in which a client intentionally: 1. Makes a false or misleading statement. 2. Misrepresents, conceals, or withholds facts; or, 3. Commits any act that constitutes a violation of the Food Stamp Act or regulations, or any state statute relating to the use, presentation, transfer, acquisition, receipt, or possession of SNAP benefits (SNAP 1505-1).