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APPLICATION AND RECERTIFICATION COPIES: The OPA/eligibility staff must offer to provide copies of all applications and re-certifications completed by households regardless of the method by which the applicant submitted the application or re-certification e.g., paper, online, SOF, etc. This offer, the decision by the household whether to receive a copy, and whether and when the copy was provided must be in case notes. The household will have the option to receive the copy of their completed application in electronic format. A copy of the completed application is a copy of the information provided by the client that the OPA has used or will use to determine a household's eligibility and benefit allotment. RECERTIFICATION INTERVIEW: All households must complete a recertification interview before the end of the 12th month of certification. Included on the SNAP Notice of Benefit Expiration are instructions informing the household of the date and time of their scheduled interview. If the client contacts the OPA to reschedule the interview they must be rescheduled in a timely manner to allow time for regular participation in the next months issuance. , If the client misses their scheduled interview slot, a missed interview notice will be sent to the household this notice will inform client of their responsibility to reschedule their missed interview . The household can also request to schedule an in-person interview during regular business hours. At the interview, the eligibility staff member evaluates the status according to policy of each household member. The OPA may not deny a recertification for failure to complete an interview before day 30 of recertification month. TIMELY RECERTIFICATION: The recertification interview must be completed by the 10th day of month allowing the household sufficient time to provide the necessary verification. Recertification packets received within the last certification month are not eligible for expedited benefits. The household must have the opportunity to participate by the normal month's issuance. If the household misses their scheduled recertification interview the eligibility staff must send the household the missed interview notice (NOMI) no later than the next business day. The notice serves as a denial notice when a recertification form is submitted by the time of the interview appointment, but the household does not complete an interview. The notice informs the household: 1. To contact the OPA to interview by the end of the certification period if it wants to recertify for SNAP benefits. 2. If unable to appear in-person for the interview, an interview can be conducted by telephone or a home visit. 3. The recertification form can be submitted in person, through an authorized representative, by fax or other electronic-transmission, or by mail. 4. The recertification from can be used as a new application if submitted in the 30 days after the end of the certification period. DELAYED PROCESSING: