Page 8

recertification process requirement. The notice also instructs the household that when calling the Public Assistance Help Line, if they are not able to hold for the next available staff member, they can use the call back feature and leave a number where they can be reached. Their call will be returned on the same business day or the next business day depending on the time of day the call back was requested. If the household does not complete the interview within the given time frame, the household is issued a Notice of Missed Interview (NOMI). The NOMI must inform the household they have until the end of their certification period to complete the interview without having to submit a new application form. EFFECTIVE DATE: May 6, 2026