Page 3

5. Satisfy all requirements for a signature on an application under all laws and guidance applicable to SNAP, including civil rights laws. Telephonic signatures. The following provisions apply specifically to telephonic signatures: 1. The telephonic signature system must make an audio recording of the household's verbal assent and a summary of the information to which the household assents. An example of a telephonic signature is a recording of “Yes” or “No”, “I agree” or “I do not agree”, or otherwise clearly indicating agreement or disagreement during an interview over the telephone. An example of a summary of the information to which the household assents is a recording of a reiteration of the household's details agreed to during the telephone conversation. 2. The telephonic signature system must provide for linkage from the audio file of the recorded verbal assent to the application so that ready access to the household's entire case file is available. 3. The eligibility staff member shall promptly provide to the household member a written copy of the completed application, with instructions for a simple procedure for correcting any errors or omissions. APPLICATIONS BY OPA STAFF: Special handling is given to an employee's case and an employee's immediate family's case to avoid a conflict of interest and to ensure privacy. Cases having a conflict of interest between a household and an OPA employee are assigned to OPA staff accordingly by the Field Office Manager/Supervisor or designee. SCREEN FOR EXPEDITED PROCESSING: All SNAP applications must immediately be screened for expedited processing upon receipt. (SNAP 105-1). DATE OF APPLICATION: The date the application is received by the OPA is the application date. Eligibility staff members must document the application date on the application. If the application is received outside normal business hours, the OPA will consider the date of application the next business day. For online applications, the date of application is the date the application is submitted, or the next business day if it is submitted after business hours. For telephonic applications, the date of application is the date the household member provides verbal assent (i.e., telephonic signature).