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officer’s decision. Copies of all hearing exhibits the Department will enter into record must be made available to the claimant/representative and Fair Hearing Officer no less than 5 days prior to the hearing. HEARING RECORD AND TRANSCRIPTION: Fair Hearing Unit staff record all hearing proceedings. If the case is appealed to the Board of Public Assistance (Board), the recording must be transcribed. RIGHTS AND ROLES: The claimant/authorized representative has the right to examine their case file at any reasonable time prior to or during the hearing. When the claimant/representative requests copies of materials necessary to prepare for the AR and/or hearing, they are provided at no charge. The claimant/representative cannot view any information in their case file that: 1. Federal regulation prohibits the claimant from viewing; 2. A medical professional has stated the claimant cannot view; 3. Contains confidential information about a person other than the claimant; or 4. Certain information contained in case notes cannot be shared due to specific data source agreement. The claimant/representative may: 1. Review the department’s exhibits; 2. Present his/her case to establish all pertinent facts and circumstances; 3. Bring witnesses and/or legal representation; 4. Present their issues without unreasonable or unnecessary interference; 5. Submit evidence to support their claim at least 5 days prior to the hearing (although evidence presented at the hearing must be considered even though not previously submitted); and 6. Question or dispute testimony or evidence, including cross-examining witnesses. The Department's representative may: 1. Review, question and/or refute the claimant’s exhibits; 2. Present its own evidence; 3. Bring witnesses to testify on the Department's behalf; 4. Question or refute testimony of the claimant/authorized representative and his/her witnesses; and 5. Challenge and cross-examine the claimant/authorized representative and his/her witnesses. The Hearing Officer may require: 1. Witnesses; 2. Compliance with reasonable and appropriate orders or requests necessary to: