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8 | P a g e October 25 Services (DPHHS) in accordance with federal program regulations and state policies. • Act as an advisor to the Intergovernmental Human Services Bureau (IHSB), upon request, in the development of the state program design and policies. • Prepare local operational budget estimates for fiscal needs for the LIHEAP and submission to the Intergovernmental Human Services Bureau (IHSB). • Provide access to financial records and information to the Department. • Submit required financial reports. • Complete sole or shared requirements in making payments to recipients through the Contingency Revolving Fund (CRF). • Present eligibility verification documentation for LIHEAP recipients to the Department. • Investigate and refer fraud cases to the Department. • Inform every applicant/recipient in writing at the time of application and at the time any action affects his/her benefits of the right to request a fair hearing. The fair hearing language must be sent anytime a notice is sent, including a letter of missing information. • Assist recipients, or potential recipients, in filing all requests for hearings with the Office of Administrative Hearings of the Department of Public Health and Human Services (DPHHS). • Refer applicants to other programs, federal, state, and/or local, available within the community according to their needs. • Any other responsibilities may be set forth within all sections of the contract or this manual.