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11 | P a g e October 25 from another and can be used for de-anonymizing anonymous data can be considered PII. RESTRICTIONS ON LIHEAP PAYMENTS – Payments are made primarily to vendors. The LIHEAP warrant shall not be mailed directly to the eligible individual, except when there is no participating vendor. PAYMENT TO FUEL VENDORS – The amount of the LIHEAP benefit or adjusted benefit will be paid by check or electronic funds transfer (EFT) directly to the fuel vendor and will be applied by the fuel vendor against any unpaid balance incurred during the current heating season, including any future eligible energy costs of the household in accordance with the Department-approved vendor application and contract. FURNISHING OF ASSISTANCE – Financial assistance shall be furnished promptly for eligible households primarily through vendors and is continued regularly through the period of certification except: WRITTEN NOTICE – Written notice is sent to applicants and recipients when assistance has been authorized, denied, terminated, or pending. The notification letter of authorization states the action taken and the amount authorized. The notification letter of denial or termination states the specific reason for denial or termination and the individual's right to request a fair hearing. This notification, entitled “About Your Case”, is auto generated upon authorizing the case in CHIMES. HOUSEHOLDS THAT MOVE –If a household moves during the heating season, fuel vendors are required to return unused LIHEAP balances after applying allowable charges. Those households must reapply at the new address to reestablish LIHEAP eligibility for a prorated benefit. CHANGE OF CIRCUMSTANCES – The household must complete a DPHHS-EAP-011 “Change of Fuel Vendor/Circumstances Form” under the following circumstances: 1. A household changes fuel vendor. 2. A household changes from a Tenant case status. 3. A household changes from Account Not in a Household Member’s Name. 4. Other vendor-related changes in circumstance. Note: For any of the above changes in circumstances, the LIHEAP case change must be completed in CHIMES, including case notes for additional details of the change(s). Process for Change of Circumstances: