Page 46

45

recipients. The data collected will be synthesized to create the following performance measures:

1) Benefit Targeting Index for High Burden Households – measures the extent to which the highest benefits are provided to the LIHEAP recipient households with the highest energy burden (the percent of gross income spent on utility costs),

2) Energy Burden Reduction Index for High Burden Households – measures the extent to which LIHEAP benefits are adequate to deliver the same energy burden reduction to high burden recipient households as to low and moderate burden recipient households, 3) Prevention of Loss of Home Energy Services - the unduplicated count of households where LIHEAP prevented the loss of home energy services, and

4) Restoration of Home Energy Services - the unduplicated count of households where LIHEAP restored home energy services to the client. D. Leveraging Report - The State of Mississippi shall participate in the LIHEAP Leveraging Incentive Program. Subgrantees are required to report annually on leveraged resources/benefits received to further assist low-income households with energy-related services. Examples of leveraged resources/benefits include but are not limited to discounts, arrearage forgiveness, deposit waivers, weatherization material donations, reconnect fee waivers.

E. Monthly Cost Sheets are required to be submitted monthly by Subgrantees to show expenditures by cost category and line items. These forms should be submitted to the Division of Community Services.

F. Closeouts - Please see the ‘MDHS Subgrant Manual’ found at https://www.mdhs.ms.gov/support/procurement/resources for closeout policy. Closeouts are due within 45 days of the subgrant end date to DCS per the manual.

Source: Miss. Code Ann. § 43-1-2(4); Miss. Code Ann. § 43-1-4. Revised: January 2026

Rule 9.2 Client Complaints/Concerns.

DCS receives client complaints and concerns from the MDHS Constituent Services unit, phone calls/emails from clients or other individuals. Subgrantees should follow these steps when responding to DCS:

A. DCS will submit the client complaint/concern in the DCS Client Tracker.