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Volume III | Chapter 14

14003 MISSISSIPPI [ CLAIMS: GENERAL ] Revised 12 - 01 - 17 07 - 01 - 19 An Administrative Error occurs when the county takes an incorrect action or fails to take an action which causes an improper payment. Examples include, but are not limited to: 1. Failure to follow-up when the assistance unit reports a change in income, living arrangement, or other information that would affect eligibility or amount of payment.

2. Failure to follow-up when the assistance unit is asked to apply for a possible benefit such as social security, veteran s, unemployment or other retirement or disability benefit. 3. Failure to follow-up when the assistance unit reports a plan to sell, transfer or otherwise dispose of property, real or personal, or to buy or otherwise acquire property. 4. Failure to complete the redetermination timely, causing benefits to be paid to which the assistance unit was not entitled. 5. Failure to interpret policy correctly. In this instance the correct interpretation of policy would cause a denial, closure or reduction in benefits. 6. Failure to enter income or expenses correctly, code participation correctly, or some other error made that caused benefits to be issued to which the assistance unit was not entitled. 7. Failure to follow up on known facts such as: a. The removal of an individual in the assistance unit who qualifies for and receives SSI. b. Closing a case when a recipient receives excess cash reserve. c. Using any information which alerts the county to a change. 8. Mechanical error, such as machine or human oversight or failure, where assistance is authorized or continued to an ineligible individual or assistance unit, or a money payment is authorized for an amount greater than the amount to which the assistance unit was entitled. Inadvertent Household Error (IHE) An Inadvertent Household Error occurs when the assistance unit receives erroneous payments or Volume III | Chapter 14 14002