Page 837

to report a change in wages and/or work hours to the case manager. However, if a

[TANF WORK PROGRAM PAYMENT PROCESS: change becomes known to the case manager, a Change in Child Care Services (CR04) should be processed. 3. Change in Child Care Providers Child care provider changes are handled by the DECCD, not the case manager. Refer to Change in Providers earlier in this section for additional and more detailed information. The parent should report the change to DECCD prior to removing a child from the current provider’s care unless extenuating circumstances occur. The parent/caretaker must provide the reason for the change. The DECCD is required to provide a two-week notification (10 working days) prior to terminating a certificate. A parents or caretaker who fails to provide timely notification, may be responsible for paying the twoweek termination fee, if applicable. Parental Complaints The DECCD is responsible for maintaining a record of substantiated parental complaints and information regarding such parental complaints is made available to the public upon request. Complaints may be received from parents regarding a violation of licensing requirements or an incidence of alleged abuse or neglect of a child by a caregiver. At no time will DECCD or DEA be involved in the investigation of a child abuse/neglect report. The DECCD will not discontinue issuing certificates for child care services to a provider when a child abuse/neglect report has been received, unless advised to do so by the Child Care Licensure Branch of the Mississippi State Department of Health (MSDH) or the Division of Family and Children’s Services. Mississippi Department of Child Protection Services (MDCPS). • If the complaint is about a licensed child care center for a licensing violation or alleged abuse or neglect of a child by a care giver, the parent is referred to the Child Care Licensure Branch, (MSDH) at 601-576-7612 or 1-800-737-7613. • If the complaint is from a parent who alleges abuse or neglect of a child by a caregiver in a family child care home or by an individual, the parent is referred to the Mississippi Department of Child Protection Services, Protective Services Unit, Division of Family and Children’s Services at 601359-4999 or 1-800-553-7545. Volume III | Chapter 10 `Head Start Centers Extended child care services may be available through Head Start organizations around the State. These services include extended day services, some after-school and summer child care for Head 10076 MISSISSIPPI SUPPORTIVE SERVICES]

Revised 04 - 01 - 12 2 - 01 - 18