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1010 06 f. The date or dates on which the alleged discriminatory actions occurred. g. The provision for the complainant to select whether the complaint will be investigated by OCR, the State Agency, or both. 2. If the client makes verbal allegations and is unable or reluctant to put the allegations in writing, the person to whom the allegations are made shall document the complaint in writing. Every effort shall be made to obtain information specified in Item 1 above. 3. If the person making the complaint chooses to remain anonymous, the person to whom the complaint is made will document the problem or circumstances as described by the complainant including as much information as possible as listed in Item 1 above. The person recording the complaint will sign and date the documentation. 4. When agency staff receives and documents complaints as described in Items 2 and 3 above, that person will immediately alert his immediate supervisor or county director for further handling. 5. Complaints should be filed as soon as possible from the date of alleged discrimination. Reasons for delay in filing a complaint should be included when more than a reasonable time has elapsed between the occurrence and the complaint. WHERE TO FILE A DISCRIMINATION COMPLAINT An individual has the right to file a discrimination complaint with MDHS or the Department of Health and Human Services (HHS), Office of Civil Rights (OCR), or both. The person accepting the complaint must fully explain all options to the person filing the complaint. Complaints may be made directly to the State Agency or the HHS, OCR, or both. The individual may mail his written complaint to the county or State MDHS Office or to the Office of Civil Rights, Region IV, Atlanta Federal Center, 61 Forsyth Street, S.W., Suite 3870, Atlanta, GA 30303-8909. RESPONSE TO DISCRIMINATION COMPLAINTS Office of Civil Rights Complaints made to the Federal Agency will be reviewed and investigated by OCR. MISSISSIPPI

[GENERAL: NONDISCRIMINATION COMPLIANCE] Revised 06-01-