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70 Chapter 9: Program Compliance
As lead agency for the Child Care Development Fund (CCDF), the Mississippi Department of Human Services (MDHS) must ensure compliance with all federal statutes and regulations, state statutes, and policy. MDHS employs multiple mechanisms to ensure compliance, including internal quality control monitoring, formal agreements with other state or private agencies, investigations, and sanctions if necessary.
Source: 45 CFR 98.10; 45 CFR 98.56; Miss. Code Ann. § 43-1-2(4); Miss. Code Ann. § 43-1-4 Revised: August 2025
Rule 9.1 Child Care Facility Complaint Process
Filing a Complaint
Any person may file a complaint or submit a tip about waste, fraud, or abuse of the program through the following methods:
1. Call the Mississippi State Department of Health (MSDH) Child Care Licensure Complaint Hotline 1-866-489-8734 to me complaints related to child care licensure or child care regulations. Unless ordered by a court, the identity of the individual who reported the complaint shall not be disclosed outside of MSDH and/or MDHS investigative staff.
2. Submit a complaint or tip via the MDHS FRAUD TIP FORM https://www.mdhs.ms.gov/home/fraud/ or call 1-800- 299-6905 for complaints related to CCPP program violations or suspected fraud, waste or abuse.
Complaints or fraud tips may be investigated by MSDH, MDHS, or both agencies working together, depending on the nature of the complaint.
Record of Complaints
MSDH will maintain a record of substantiated complaints on child care providers.
Types of Complaints
Health and Safety/Regulatory complaints made to MDHS involving a child care provider may be referred to MSDH. All such complaints shall be logged and maintained by MSDH. MSDH is responsible for investigating each complaint filed against a child care provider. MSDH may request assistance from MDHS, as needed, during a complaint investigation. MSDH will maintain records of complaints made against a child care provider, these records may be obtained by making a Public Records request to MSDH.