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MISSISSIPPI DIVISION OF MEDICAID Eligibility Policy and Procedures Manual CHAPTER 102 – Non-Financial Requirements Page |15 Effective Date: July 2025 • Unverified Change Reported by Other Sources When loss of residency is reported by other sources, the specialist must first verify the accuracy of the information prior to taking action on the case: o The worker must make at least 2 attempts using at least 2 methods (such as mail, phone, and email) and allow the client at least 30 days to respond. o Attempt a telephone contact using the telephone number in the case record to verify the information received. o If no telephone is on file but an email address is on file, attempt to email the client. o If the client has no phone and no email, document this in the case narrative as why two methods of contact couldn’t be attempted. o If telephone and email contact cannot be made, send a 307 giving 30 days to respond to the address on file in the record and to the out-of-state address, if one is known. o If it is subsequently verified some or all recipients have moved from the state, take action to terminate eligibility for the appropriate individuals and send the termination notice to the primary person for the case at the appropriate address.  A child who remains in MS has continuous eligibility and will not be terminated when he moves from one household to another within the state.  If an adult recipient continues to reside in MS, a review may be needed to determine the adult’s continued eligibility apart from the non-resident spouse and/or children o If there is no response to the 307 and the information cannot be verified or reasonable attempts to locate the household have failed, take action to close the case.  The closure notice should be sent to the primary person for the case at the in-state address and the out-of-state address, if one is known.