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MISSISSIPPI DIVISION OF MEDICAID Eligibility Policy and Procedures Manual CHAPTER 101 – Coverage Groups and Processing Applications and Reviews Page |508 Effective Month: December 2016 PRE-POPULATED RENEWALS (Continued) • The case must have no open contacts or pending time periods by the published deadline in order for the system to generate a pre-populated renewal form. Any cases that are not in the appropriate status as of the date of mailing will be by- passed by the system making it necessary for the specialist to issue a pre- populated renewal form manually. If a renewal form is issued manually, the specialist must pre-populate the form will all known information required by the renewal form. • If a returned MAGI form is incomplete, meaning there is missing information or verification needed, attempt a telephone contact with the head of household to explain what is needed. For ABD incomplete renewals, use DOM-309 to request any missing verification(s). • If a returned form results in the reporting of new or additional information that was not previously reported and verification of the information is not possible for the regional office to obtain: o For MAGI cases, attempt a telephone contact to request the needed verification. If contact is unsuccessful, issue DOM-307 requesting the new or additional needed information in writing. o For ABD cases, use DOM-307 and, if needed, DOM-309 to request any new or additional information. • If a renewal form (MAGI or ABD) is not returned by the due date, attempt telephone contact with the recipient as a reminder that the form is due for completion and return to the regional office via mail, in-person or electronically. • When the ABD or MAGI recipient or head of household fails to provide all needed information, action cannot be taken to terminate eligibility due to failure to provide information without first attempting a telephone contact to inform the individual of the information needed and when it must be provided to prevent termination. All efforts to contact the individual must be documented in the case record. • Monthly and Weekly Redetermination Due Listings for both ABD and MAGI cases are available in the system to track and monitor cases due for review. Cases that are overdue for review are also part of these reports. • If needed information is provided after the applicable due date for renewal, refer to 101.16.12 “Requested Information Provided After Closure.”