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MISSISSIPPI DIVISION OF MEDICAID Eligibility Policy and Procedures Manual CHAPTER 100 – General Provisions P a g e | 17 Effective Month: March 2019 • The agency cannot reach a decision because the client requests a delay or fails to take a required action, or • There is an administrative or other emergency beyond the agency’s control. All delays must be documented in the hearing record or case record, as appropriate. Scheduling the Hearing Upon receipt of a request for a hearing, the request will be acknowledged in writing and the hearing scheduled. If a local hearing is requested the regional office will notify the individual in writing of the time and date of the local hearing. A copy of the letter scheduling the local hearing will be filed in the case record. If a state hearing is requested, the hearing officer assigned to the case will notify the appropriate person in writing of the time and date of the state hearing. A request for an expedited hearing must be handled in accordance with 100.04.02, Expedited Hearings, described below. The notice scheduling the time and date of a state or local standard hearing must be mailed to the individual at least five (5) days before the day the hearing is scheduled. A hearing pamphlet will be included with the letter scheduling either a local or state hearing. Expedited hearing must be scheduled, held and a decision reached within a 7-working daytime period, as addressed in 100.04.02. Attendance at the Hearing A state or local standard or expedited hearing is not open to the public. All persons attending the hearing will attend for the purpose of giving information on behalf of the applicant or recipient or rendering him assistance in some other way, or for the purpose of representing the Division of Medicaid. All persons attending the hearing will be asked to give information pertinent to the issues under consideration.