101.17.06 WHEREABOUTS UNKNOWN

Official source

As indicated previously, eligibility must be terminated if a client’s whereabouts remain unknown after the agency has (1) received returned mail with no forwarding address and (2) made reasonable efforts to locate the recipient. Reasonable effort means: • At least two attempts to contact beneficiary • Attempt to contact through at least 2 modalities (such as, mail, phone, email) • If there are not two ways to contact the client on file, document in the case narrative why 2 modalities couldn’t be attempted. • Allow at least 30 days for the beneficiary to respond. If the client’s location subsequently becomes known during the time he is eligible, benefits will be reinstated. For a child who has continuous eligibility, Medicaid and/or CHIP benefits must be reinstated with no loss. For an adult, the specialist must determine eligibility for each month that the adult recipient’s whereabouts were unknown and reinstate for any period he would have been eligible.

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101.17.06 WHEREABOUTS UNKNOWN

Official source

As indicated previously, eligibility must be terminated if a client’s whereabouts remain unknown after the agency has (1) received returned mail with no forwarding address and (2) made reasonable efforts to locate the recipient. Reasonable effort means: • At least two attempts to contact beneficiary • Attempt to contact through at least 2 modalities (such as, mail, phone, email) • If there are not two ways to contact the client on file, document in the case narrative why 2 modalities couldn’t be attempted. • Allow at least 30 days for the beneficiary to respond. If the client’s location subsequently becomes known during the time he is eligible, benefits will be reinstated. For a child who has continuous eligibility, Medicaid and/or CHIP benefits must be reinstated with no loss. For an adult, the specialist must determine eligibility for each month that the adult recipient’s whereabouts were unknown and reinstate for any period he would have been eligible.