101.15.05 RETURNED MAIL FROM REDETERMINATIONS

When an administrative approval notice or a pre-populated review form is returned by the post office, handle as follows: • If mail is returned with a forwarding address, attempt a telephone contact to confirm the address. If a telephone contact is not successful or possible, update the address and re-route the mail. Document all contact attempts. • If mail is returned without a forwarding address, attempt telephone contact(s) with the household to determine the current address. If all reasonable attempts to contact the household are exhausted and the current address cannot be obtained, terminate eligibility due to “unable to locate.” • If the current address is subsequently obtained for an administrative review approval and it is determined the basis of eligibility in the administrative review was otherwise correct, i.e., no household or income changes, recipients may be reinstated with no loss of benefits if within 90 days of the date of closure. If new income or household information is reported, use the “Administrative Review Contact Documentation” form to collect information. If verification is needed, attempt to obtain it through available electronic data sources before requesting information from the recipient(s). Use a redetermination contact to conclude the review in the system. • If the current address is subsequently obtained for a returned pre- populated form within 90 days of the date of closure, issue the form to the current address and allow 30 days for the form to be returned.