101.07.02 EXCEPTIONS TO TIMELY PROCESSING

The agency must determine eligibility within established standards, except in unusual circumstances when a decision cannot be reached because of: • Failure or delay on the part of the applicant. • A disability decision has not been returned by DDS. • Administrative or other emergency delay that could not be controlled by the agency. Time standards may not be used by the agency as a waiting period before determining eligibility or as a reason to deny eligibility because the agency has not determined eligibility within the time standards.