101.03.06 ACCESS AND ACCOMMODATION IN APPLYING

Access to a regional office or out-stationed site should not be a barrier for individuals wishing to apply in person or request assistance with the application process. Each office where Medicaid Specialists are located must be accessible for handicapped persons. If a site is not accessible, make alternate accommodations, including assistance with an alternative method of filing the application. Each application intake site and each telephone application are required to accommodate: • Individuals with limited English proficiency, i.e., individuals who are unable to communicate effectively in any language other than his native language. When interpreter services are needed, use DOM’s language and document translation service to secure the assistance of an interpreter capable of communicating in the applicant’s language to assist in the application process and relate the services offered. This service is available free of charge and is available to applicants and those inquiring about coverage, or services offered through DOM. The individual’s privacy must always be protected during such calls. It is not permissible to require an applicant to provide his/her own interpreter or rely on an accompanying adult or minor child of the applicant to provide interpreter services unless it is an emergency involving imminent threat of safety or welfare of the applicant or recipient or person inquiring, and no qualified interpreter is available. However, if the applicant, recipient or individual inquiring about Medicaid requests an accompanying adult to interpret and the adult agrees and reliance on the adult is appropriate to the circumstances, DOM may allow the adult to provide interpreter services. • Blind applicants by reading forms in their entirety, assist in completion of the forms, explain various program requirements and services offered through the agency and answer any questions the applicant may ask. • Deaf applicants by securing a person proficient in sign language when needed or communicate in writing to relate an explanation of program requirements and services offered through the agency and to answer questions. • Individuals who cannot read and/or write by reading forms in their entirety, assist in completion of the forms, explain various program requirements and services offered through the agency and answer any questions the applicant may ask.