1142.060.00 Terminating a Claim – DSS Manuals

IM-65 July 12, 2023 ; IM-142 December 2, 2005

Terminating a claim in CARS reduces the balance owed to zero. A claim may be terminated by the system or by staff.

The system terminates claims monthly if:

the total outstanding balance of all claims for a debtor is $25.00 or less and all claims for the debtor are delinquent 90 days, or

the claim is over ten years old and there have been no payments by the debtor in the previous three years

A claim is terminated for the following reasons by designated staff:

The household cannot be located

Two or more pieces of correspondence mailed to the household have been returned as undeliverable

The household is not receiving any assistance from the Family Support Division

All responsible members of the claim have died

The agency is reversed by a hearing decision and is ordered to terminate the claim

The claim was established in error

Note: Unable to locate a case record is NOT a reason to terminate a claim.

For instructions see CARS User Guide Terminating or Closing a Claim .