1142.045.00 Demand Letters – DSS Manuals
IM-65 July 12, 2023 ; IM-107 December 2, 2013 ; IM-142 December 2, 2005
A CARS-3 demand letter is generated and sent to all households when a SNAP claim is entered. The day the letter is generated is the day the claim is established. The demand letter contains:
the amount of the claim
the time period of the claim
the reason for the claim
the persons responsible for the claim
the calculation of the overpayment
repayment agreement options including notification of allotment reduction procedures
notification of ability to request reduction of claim balance for some claims (see 1142.055.05 Compromising Claims ), and
notification of the right to a fair hearing
A repayment agreement is included with the demand letter.
Note: After a SNAP CARS-3 is sent, collection procedures are initiated and continue regardless of the letter being returned as undeliverable.