1120.045.15 Waiver of the Office Interview – DSS Manuals

IM-34 June 13, 2016 ; IM-88 September 18, 2015 ; IM-21 March 14, 2012 ; IM-27 March 19, 2004

Face-to-face interviews may be waived for all households. It is not necessary to meet with EU members face-to-face to conduct an interview; thus, interviews can be completed by phone. Face-to-face interviews must be completed upon request.

NOTE: Hardship does not need to be explained by the EU or documented by the agency when face-to-face interviews are waived.

Interview policies must be followed regardless of how the interview is completed.