1120.045.10 Applicant Cannot Complete Interview – DSS Manuals
IM-34 June 13, 2016 ; IM-11 January 25, 2013 ; IM-21 March 14, 2012 ; IM-27 March 19, 2004
If an in-person or telephone interview is started but cannot be completed for any reason:
Leave the application in the FAMIS controlled flow.
Return to the Food Stamp Interview (FM1B) screen the same day to answer the question “Do you need to schedule an interview?” with a “Y”.
Enter the type of Interview needed as OND (on demand).
Print the Appointment Letter (FA-334) and give it to the applicant if applicable.
In these situations, FSD staff shall:
Inform the applicant that an interview is required to complete the application process
Communicate the date in which the interview is due to be complete.
Enter a comment in EUMEMROL about why the interview was started but not completed.
Encourage the applicant to complete the interview as soon as possible