1102.005.25 Inconsistent Information – DSS Manuals

IM-137 November 21, 2005

When further verification is required to resolve inconsistent information, record the following:

why the information is considered inconsistent;

why an alternate source of verification, such as reference/collateral verification (CC or TC) or home visit, is needed;

the reason a reference/collateral verification (CC or TC) is rejected and the reason an alternate verification is requested; and

what verification is being used to resolve the inconsistent information.