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pg. 66 action is required to meet the demands of the hearing decision.  The contract agency has five (5) working days to complete any action required when the decision is not affirmed.  The initiating agency will enter a case note on the E1CN screen explaining what action is taken to comply with the hearing decision.  File the hearing decision in the case file. Subsequent actions taken by the initiating agency when FSD is not affirmed could present the opportunity for the applicant to request another hearing. The initiating agency must retain the case file for five (5) years after the claim is settled. Hearing Request Withdrawn If a LIHEAP applicant, or their representative, requested a hearing and subsequently withdraws their request for a hearing before the DLS AHU has received a hearing packet, they must do so by the same means in which they requested it.  Example: Client requests hearing in writing then they must withdraw the hearing in writing. Upon receipt of notice to withdraw a hearing request, the agency will enter a case note on the E1CN screen. If a LIHEAP applicant, or their representative, withdraws their request for a hearing after the DLS AHU has scheduled a hearing, the agency will instruct the applicant or their representative to contact the AHU. The agency will document this on the E1CN screen.