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pg. 63  Applicant has a PO Box, and the physical address is not the mailing address  Address does not have Lot Number, Apartment Number, or Box Number listed.  Address does not have correct label of E, W, N, S (East, West, North, or South)  Address does not have correct label of ST, LN, AVE, CR, RD, RR (Street, Lane, Avenue, County Road, Road, or Rural Route) If LIHEAP staff determine no typing error occurred, LIHEAP staff will make a case note and send an email to the CAA indicating the date the check was received and the reason provided by the Post Office. Contract agency staff must review the case and contact the client to verify. They will then monitor case notes in the EA System when the applicant calls back or inquiries about a missing direct EA payment. LIHEAP will hold the returned check for two weeks. If, after two weeks, the applicant or contract agency staff have not provided updated information, LIHEAP staff will cancel the check with DFAS and enter a refund on the LIHEAP EA system. Cancelled Energy Assistance Checks Upon receipt of an EA check due to the applicant moving, LIHEAP staff will cancel the check, issue a refund to the applicant's account, and make a case note. Should the applicant request a new LIHEAP determination, they will be required to submit a Change Report (IM-145) that reflects their new-current address and updated income information. Once the Change Report is completed, the agency will scan the completed form and all necessary documentation to determine LIHEAP eligibility to the LIHEAP unit at FSD.LIHEAP@dss.mo.gov. The LIHEAP unit will enter the new information to re-determine eligibility. If the household remains eligible, the LIHEAP unit will issue the appropriate credit. Pre-Paid Utility Supplier Payments Some utility suppliers utilize a pre-paid utility program and some of these suppliers will not apply pledge amounts to a LIHEAP eligible household until they receive a payment. Contract agencies may set up a credit-debit card for ECIP utility payments to address this issue. DSS DFAS require contract agencies using a credit-debit card for ECIP to set up the payment process into a two (2) step process which requires.  Contract agency staff to approve the eligibility.  Contract agency fiscal staff to issue the payment. This process must then be documented on E1CN.