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pg. 51 EMERGENCY SERVICES Emergency Services can be provided to protect the health and safety of the applicant only when other forms of assistance under LIHEAP will not resolve the energy related crisis. To be eligible for emergency services, a recipient must be LIHEAP eligible. Emergency Services funding comes from ECIP Direct Service dollars. Recipients of ECIP funding are not entitled to direct payments. If an emergency service is provided, the recipient will not be reimbursed if they pay out of pocket in advance. The Agency is allowed to utilize an amount not to exceed 2% of their total ECIP Direct Service Funding for emergency service’s needs. Agencies cannot exceed the 2% total when providing any benefit designated as an emergency service. For example: Agency’s total ECIP budget: $1,968,000.00 2% maximum:

$ 39,360.00 In this example, the agency may not exceed $39,360.00 for a combination of any- all the items designated as an emergency service, as long as funding is available. Emergency Services that are included in the agency’s 2% of ECIP Direct Services Funding are:  Furnace replacement-repair (Must be Energy Efficient and must have earned the Energy Star)  Central Air replacement-repair  Propane Tank replacement-repair  Blanket(s)  Emergency Lodging  Air Conditioner Window and Portable Units (Must be Energy Efficient and much have earned the Energy Star)  Wood Stoves Deduct all the above emergency services from the ECIP direct benefit maximum allowed per applicant of $800 for Winter ECIP and $300 for Summer ECIP. If an applicant has already received their maximum ECIP benefit for the season, do not provide these services. For all emergency services provided, include all documentation, such as repair bills, Energy Star/Energy Star equivalent-100% efficiency documentation, and receipts used in processing and proving the need for the service provided. Additional $400 for Furnace, Propane Tank or Central Air Replacement- Repair An additional amount over the Direct Services limits of $800 for Winter ECIP and $300 for Summer ECIP in the amount of $400 (if needed) is only allowed for furnace, propane tank and central air replacement-repair, if funds are available. It cannot be used to supplement an applicant’s utility bill or for the purchase of window A/C units.