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pg. 40 Fuel Bill/Statement Account Name Changes If the fuel bill or statement is in the name of a minor (age 17 or less), a name change is required, unless the minor is the oldest household member and is actually responsible for paying the household's home heating-cooling costs. If the fuel bill or statement is in the name of a minor under the age of 15, a name change is required to avoid automatic denial of the application. If the account is in the name of an individual not living in the household or an ineligible individual, an account name change is required. On a multiple named fuel bill, only one household will be eligible to receive benefits at a specific address. To determine this, clear all names on the fuel bill against the LIHEAP files. All names appearing on an energy bill must be listed as a household member on the LIHEAP application and recorded on the E1MM screen. If there is a reason why the other person would not be included as a household member, document the reason on the E1CN screen. The following are additional times when a name change to the account must be made:  If the name on the fuel bill is in care of (c-o), a name change is required.  Example: John Doe c-o John Smith (EA applicant)  A name change is required when the name is that of a widow(er).  Example: Fuel Account Name – Mrs. John Smith / Legal Name – Mary Smith If the applicant refuses or fails to have the account name changed, deny their application. Exceptions to Customer Account Name Changes: The following are some exceptions to the requirement concerning account name changes:  Listed in more than one name and one of the household members is one of the persons listed.  Listed in the name of a household member, however, the name on the account is not the individual’s complete legal name. When a nickname is used, it must be a derivative of the legal name and the legal name must be documented.  Example: Fuel Account Name - Billy J. Reynolds Legal Name - William J. Reynolds  When a middle name is used on the account, it must be documented as part of the individuals’ legal name.  Example: Fuel Account Name – Larry White / Legal Name – Jason Larry White  Listed in the name of the landlord and the household is paying the landlord for their home energy costs.  Listed in the name of a guardian and the guardianship is documented. The fuel bill or statement may not have the member’s legal name. If this name needs to be updated for the supplier to accept the payment, this can be changed