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pg. 30  Use E1ES in the EA system to verify Missouri’s UCB  E1ES is to be ran for all household members age eighteen (18) and over,  If out-of-state UCB is received, hard copy documentation from that state’s Employment Security Office will be acceptable. Unverified Income In rare instances, agency staff and a household member(s) may be unable to verify wages received in the month prior to the application month.  Household member(s) worked for a carnival that came to town for a week or the employer went out of business. Both the agency and the household member(s) should make every attempt to verify wages earned. Agency staff should send the LIHEAP-3 Employee Wage Documentation Report. If the address is not available, document on the E1CN screen that the form was not sent and the reason. Document on the E1CN screen all attempts to verify wages. After making every attempt to verify wages, agency staff can continue with the LIHEAP eligibility determination without the unverified wages. Excess Income-Crisis Situation All of the following conditions must be met to exercise the excess income crisis situation exception:  Income for the month prior to the application month causes ineligibility.  The household must be documented as being in a crisis; meaning their service is threatened or terminated.  Household member no longer has any income. The particular individual must have zero income as of the approval date.  Document termination of the prior month’s income. Accept telephone documentation with the employer and record on the E1CN screen. Documentation will include;  Date of contact  Name and title of person contacted.  The date of income termination. If this person has other sources of income, this exception will not apply. When a household meets the above conditions, compute household income again and exclude the terminated income. Document and include any income received from the terminated income in the current month. Accept telephone documentation and record on the E1CN screen. If the household is income eligible based on the new computations, the application will be processed. Income Deductions